Last Updated: 15th Dec 2024
PikaBox (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the PikaBox mobile application (“App”) and related services (“Services”). By using our Services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect various types of information to provide and improve our Services:
1.1 Personal Information
- Account Registration: Name, email address, phone number, and location.
- Payment Information: Details such as credit/debit card numbers or M-Pesa account information (processed securely by third-party payment providers).
- Delivery Details: Address and contact information for delivering orders.
1.2 Non-Personal Information
- Device Data: Device type, operating system, IP address, and App usage statistics.
- Usage Data: Pages viewed, clicks, time spent on the App, and error logs.
1.3 User-Generated Content
- Reviews, photos, and other content shared by you within the PikaBox community.
2. How We Use Your Information
We use your data to:
- Provide Services: Process orders, deliver products, and connect users with chefs or home cooks.
- Improve the User Experience: Analyze usage patterns to optimize App performance and features.
- Communicate: Send notifications about orders, account updates, promotions, and service changes.
- Ensure Security: Detect and prevent fraud, unauthorized access, or other illegal activities.
- Legal Compliance: Fulfill regulatory and legal obligations under applicable laws.
3. Sharing Your Information
We may share your information with:
- Service Providers: Delivery partners, payment processors, and hosting providers.
- Chefs and Home Cooks: Share relevant details like names and addresses to fulfill service requests.
- Marketing Partners: Collaborate with third-party advertisers for targeted campaigns (with your consent).
- Legal Authorities: Disclose information when required by law or to protect the rights and safety of users.
4. Data Retention
- Duration: Personal data is retained only for as long as necessary to fulfill the purposes outlined in this policy or comply with legal obligations.
- Account Deletion: You can request the deletion of your account and associated data by contacting support@pikabox.com.
5. Your Rights
Depending on your location, you may have the following rights regarding your data:
- Access: Request details about the data we collect about you.
- Correction: Update or correct your personal information.
- Deletion: Request the deletion of your personal data.
- Data Portability: Receive a copy of your data in a machine-readable format.
- Marketing Opt-Out: Unsubscribe from promotional emails and push notifications.
To exercise your rights, contact support@pikabox.com.
6. Security Measures
We use industry-standard security measures to protect your information, including:
- Encryption: Secure transmission of payment details and sensitive data.
- Access Controls: Restrict access to personal data to authorized personnel only.
- Regular Audits: Conduct security assessments to identify and mitigate risks.
7. Cookies and Tracking Technologies
- Cookies: We use cookies to enhance your experience, remember preferences, and analyze usage.
- Third-Party Analytics: Tools like Google Analytics may be used to understand user behavior and improve services.
- Opt-Out: You can manage cookie preferences through your browser settings.
8. Children’s Privacy
PikaBox is not intended for use by individuals under 18 years of age. If we learn that we have collected data from a minor without parental consent, we will take steps to delete the information.
9. International Data Transfers
As PikaBox expands globally, your data may be transferred to and processed in other countries. We ensure such transfers comply with local data protection laws and include appropriate safeguards.
10. Updates to This Policy
We may revise this Privacy Policy periodically to reflect changes in the law or our practices. Significant updates will be communicated via email or App notifications. Please review this policy regularly.
11. Contact Us
For questions, concerns, or data requests, contact us at:
- Email: support@pikabox.com
By using the PikaBox App, you agree to the terms of this Privacy Policy.